Privacy policy

This policy explains how ServeGig ("we" or "us") handles personal data under the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). It covers our website, apps and emails.

What we collect

If you ask for quotes (customers):

• your name, mobile number and, if you give it, email address;
• your area (chosen from our list) and the job details you enter;
• the consent you give and when you gave it; and
• your answers if we ask how the job went.

If you're a service provider:

• business name, Company registration no., licence number where needed, and the services and areas you cover;
• the contact person's name, mobile number and email, and a password (stored only in scrambled, hashed form);
• the leads you accept, notes and statuses you add to them, and credit purchases. Card payments are handled by Stripe; we don't see or store full card numbers.

If you contact us: your name, email address and message.

When you use the service: basic technical data such as your IP address, browser and pages requested, in our hosting provider's logs. For rate limits we keep only a scrambled (keyed hash) form of your IP address and phone number, not the originals.

How we use it

• To send your request to suitable providers and show them the job details.
• To verify your mobile number with a one-time code, and to stop spam, fraud and abuse. An automated screening service reads the job details to check for spam; it never receives your name, phone number or email.
• To email you about your request (if you gave an email) and to run provider accounts, billing and receipts.
• To answer your messages and improve the service.
• To meet legal obligations, such as keeping tax records.

We don't sell your personal data. We don't send marketing messages without your consent.

Who we share it with

• Providers who accept your request (up to 3) receive your name, mobile number, email if you gave one, and the job details, to quote for that job. Before accepting, providers see only a summary without your contact details. Our terms require them to use your data only for that job.
• Service providers who help us run ServeGig, under contracts that protect your data:
  • hosting: Vercel (our servers run in Singapore; pages are delivered through its global network);
  • database: Supabase (Singapore);
  • email and SMS: Amazon Web Services (Singapore region);
  • payments for providers: Stripe;
  • security checks on our forms: Cloudflare Turnstile;
  • spam screening of job details: Anthropic (receives job details only, never contact details).
• Authorities when the law requires it, or to protect people from harm or fraud.

Where your data is processed

We store data on servers in Singapore, and some service providers, such as Anthropic, Stripe and Cloudflare, may process it in other countries. When personal data leaves the UAE, we make sure it's transferred as the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) allows and gets an adequate level of protection, for example through contracts.

How long we keep it

We keep personal data only as long as we need it for the purposes above, or as long as the law requires (for example, payment records for tax). After that, we delete it or remove anything that identifies you.

Your rights

You can ask us to:

• give you information about how we use your data, and a copy of it, in a format you can reuse;
• correct data that's wrong or incomplete, or erase it when we no longer need it;
• restrict or object to how we use it, or withdraw your consent. We'll explain what that means for you first, for example that we can't pass on a request. Providers who already received your details for a job keep the copy they were given, but our terms require them to use it only for that job.

Email support@servegig.com or use our contact form and choose "My personal data". We may need to confirm who you are. We'll reply as soon as we can, usually within 30 days. If you're in a free zone with its own data protection law (such as DIFC or ADGM), that law may give you further rights.

Keeping it safe

We use encrypted connections, limit access to the people who need it, store passwords only in hashed form and protect our forms against bots. No system is perfectly secure; if a data breach is likely to affect your privacy, we'll tell the UAE Data Office and you as the law requires.

Cookies

We use only the cookies needed to run the service. See our cookie policy.

Children

ServeGig is for adults arranging home services. We don't knowingly collect data from anyone under 18.

Changes

We'll update this policy when our practices change, and change the date at the top. If a change affects how we use data you've already given us, we'll tell you.

Contact

Data Protection Officer. Email support@servegig.com. If you're not happy with our reply, you can contact the UAE Data Office.