Privacy policy

This policy explains how ServeGig ("we" or "us") handles personal data under the applicable US federal and state privacy laws, including the Texas Data Privacy and Security Act. It covers our website, apps and emails.

What we collect

If you ask for quotes (customers):

• your name, mobile number and, if you give it, email address;
• your area (chosen from our list) and the job details you enter;
• the consent you give and when you gave it; and
• your answers if we ask how the job went.

If you're a service provider:

• business name, Company registration no., licence number where needed, and the services and areas you cover;
• the contact person's name, mobile number and email, and a password (stored only in scrambled, hashed form);
• the leads you accept, notes and statuses you add to them, and credit purchases. Card payments are handled by Stripe; we don't see or store full card numbers.

If you contact us: your name, email address and message.

When you use the service: basic technical data such as your IP address, browser and pages requested, in our hosting provider's logs. For rate limits we keep only a scrambled (keyed hash) form of your IP address and phone number, not the originals.

How we use it

• To send your request to suitable providers and show them the job details.
• To verify your mobile number with a one-time code, and to stop spam, fraud and abuse. An automated screening service reads the job details to check for spam; it never receives your name, phone number or email.
• To email you about your request (if you gave an email) and to run provider accounts, billing and receipts.
• To answer your messages and improve the service.
• To meet legal obligations, such as keeping tax records.

We don't sell your personal data, use it for targeted advertising, or send you marketing texts or calls without your consent.

Who we share it with

• Providers who accept your request (up to 3) receive your name, mobile number, email if you gave one, and the job details, to quote for that job. Before accepting, providers see only a summary without your contact details. Our terms require them to use your data only for that job.
• Service providers who help us run ServeGig, under contracts that protect your data:
  • hosting: Vercel (our servers run in Singapore; pages are delivered through its global network);
  • database: Supabase (Singapore);
  • email and SMS: Amazon Web Services (Singapore region);
  • payments for providers: Stripe;
  • security checks on our forms: Cloudflare Turnstile;
  • spam screening of job details: Anthropic (receives job details only, never contact details).
• Authorities when the law requires it, or to protect people from harm or fraud.

Where your data is processed

We're a business based outside the US. We store data on servers in Singapore, and our service providers may process it in the US and other countries, under contracts that protect it.

How long we keep it

We keep personal data only as long as we need it for the purposes above, or as long as the law requires (for example, payment records for tax). After that, we delete it or remove anything that identifies you.

Your rights

Depending on the state you live in (for example Texas, under the Texas Data Privacy and Security Act), you can ask us to:

• confirm whether we process your data and give you a copy, in a format you can reuse;
• correct data that's wrong;
• delete your data; or
• opt out of targeted advertising, the sale of your data or profiling. We don't do any of these, but you can still ask.

Email support@servegig.com or use our contact form and choose "My personal data". We may need to confirm who you are, and an authorized agent can ask for you where state law allows. We'll reply within 45 days and tell you if we need longer. If we turn down your request, you can appeal by replying to our answer, and if you're not satisfied you can contact your state attorney general. We won't treat you differently for using these rights.

Keeping it safe

We use encrypted connections, limit access to the people who need it, store passwords only in hashed form and protect our forms against bots. No system is perfectly secure; if a data breach affects you, we'll tell you and the authorities as state law requires.

Cookies

We use only the cookies needed to run the service. See our cookie policy.

Children

ServeGig is for adults arranging home services. We don't knowingly collect data from anyone under 18, including children under 13.

Changes

We'll update this policy when our practices change, and change the date at the top. If a change affects how we use data you've already given us, we'll tell you.

Contact

Privacy contact. Email support@servegig.com. If you're not happy with our reply, you can contact the Federal Trade Commission.